Telehealth in Kansas: Studies Highlight Increased Acceptance

September 21, 2022

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Since the onset of the COVID-19 pandemic, telehealth utilization has increased and evolved. To better understand the provider and patient experience, the United Methodist Health Ministry Fund and REACH Foundation commissioned research on telehealth use in Kansas. The research included a statewide survey of health care providers and administrators, as well as in-depth follow-up interviews. The REACH Foundation co-funded a statewide voter poll and consumer focus groups. The provider and administrator study and the consumer focus groups were conducted by the University of Kansas School of Medicine. The statewide voter poll was conducted by GS Strategy Group.

The research shows both providers and patients expect telehealth use to continue, and both groups would welcome more standardization, certainty in public policy, expansion of broadband internet, flexibility in choosing telehealth or in-person services, and respect for clinical judgment.

86% of polled consumers said they support expanding or maintaining telehealth access.

Highlights of key findings include:

  • Kansans want telehealth to remain an option for care.
  • Consumers, health providers and administrators expressed that telehealth increased access to care and saw benefits in telehealth beyond the COVID-19 pandemic.
  • Patients accessed telehealth from a variety of places — smartphone video, computers, tablets and phone calls. Most (84%) wanted Kansans to be able to use their personal devices to access telehealth and 85% stated that access from home should be allowed.
  • Patients identified convenience, savings of time and money, and the importance of choice between telehealth and in-person services.
  • Patient access to devices and internet connectivity was generally good; the same was true for providers. Patients, particularly those polled, wanted rural broadband access to be improved to strengthen access.
  • Providers and patients agreed telehealth will continue to be used in the future.

Join us on Wednesday, September 28 at noon as we present the cross-study results during the Telehealth in Kansas: Provider and Patient Experience During COVID-19 live webinar.

Learn more about the studies and results of the consumer focus groups:



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