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Since the onset of the COVID-19 pandemic, telehealth utilization has increased and evolved. To better understand the provider and patient experience, the United Methodist Health Ministry Fund and REACH Foundation commissioned research on telehealth use in Kansas. The research included a statewide survey of health care providers and administrators, as well as in-depth follow-up interviews. The REACH Foundation co-funded a statewide voter poll and consumer focus groups. The provider and administrator study and the consumer focus groups were conducted by the University of Kansas School of Medicine. The statewide voter poll, which reached 800 Kansans, was conducted by GS Strategy Group.
The research shows both providers and patients expect telehealth use to continue, and both groups would welcome more standardization, certainty in public policy, expansion of broadband internet, flexibility in choosing telehealth or in-person services, and respect for clinical judgment.
86% of polled consumers said they support expanding or maintaining telehealth access.
Highlights of key findings include:
The study also found that when it comes to accessing care, 71% of non-white Kansans would prefer to see a doctor or health care professional who comes from their community, speaks their language, and looks like them.
A September 28 webinar, Telehealth in Kansas: Provider and Patient Experience During COVID-19, discussed the study phases and findings, and included a respondent panel from health care organizations, the Kansas Hospital Association, and community mental health providers in rural and urban/suburban areas.
Read the press release.
Watch the webinar.
Read the Research Brief.
Find the full cross-study report: Telehealth in Kansas During COVID-19. A Status Report.